Elevated validation errors affecting some customer payouts

Incident Report for Cover Genius

Resolved

The underlying incident has been resolved.
Posted Jan 16, 2026 - 06:29 UTC

Monitoring

We have implemented a fix and are monitoring the result
Posted Jan 16, 2026 - 01:53 UTC

Update

A fix has been created and is undergoing testing prior to deployment.
Posted Jan 16, 2026 - 00:48 UTC

Identified

We have identified the cause of the issue and are working on a fix
Posted Jan 15, 2026 - 22:40 UTC

Investigating

We are currently investigating an increase in errors affecting some of our services. Customers may experience failed requests when using our website or APIs.
Posted Jan 15, 2026 - 22:39 UTC
This incident affected: Payments.